Releases New Version of Microsoft CRM
Does your company wish to accomplish any of the following goals?
sales success by shortening the sales cycle and improving close
efficient, consistent customer service.
informed, agile decisions using reports that forecast sales, measure
business activity, and identify trends, problems, and opportunities.
information between your sales and customer service departments.
your Customer database with MS-Office including Outlook email and
calendar, or with other business systems.
a year ago, Microsoft Business Solutions released its initial version of
a CRM (Customer Relationship Management) product.
Early this year, version 1.2 was released.
This release builds on the 1.0 release by adding improved
usability and performance.
This version improves the development toolset available to
customize the product and adds support for Microsoft Windows Server
2003, Microsoft Exchange Server 2003, Microsoft Office 2003, and
Microsoft Small Business Server.
Some of the other major enhancements included with version 1.2
of the performance of the product by up to 25 percent.
The Microsoft CRM for Outlook client performance both online
and offline has seen up to 100 percent improvement.
Crystal Reports version 9, a solution built entirely for the .Net
Reporting performance has been greatly increased for running
large reporting data sets.
of new Fast Sync technology enabling synchronization between Microsoft
Outlook and Microsoft CRM without syncing with the mail server.
This approach enables faster synchronization.
CRM comes in four major modules: Sales Standard, Sales Professional,
Customer Service Standard, and Customer Service Professional.
There are also suites available to get both modules together at a
The Professional version adds features such as workflow which
allows the setup of rules to automate the selling cycle and business
CRM enables your company to improve both the management of and
operations of the customer service and sales functions.
Managers will value using Crystal Reports to analyze sales and
customer service information.
Your sales team will benefit from the use of a centralized
database containing information such as opportunities, and communication
with customers. They will also appreciate the ability to automate steps
in the sales cycle.
Your customer service team will be able to manage cases from
creation through resolution and enjoy the ability to share a common
Because you can add user definable tabs and fields to many of the
screens, both groups will find the system to be intuitive and hence be
more apt to use it consistently.
more information and to schedule a demonstration, call Amy Augustyn at
216-823-1800 ext 100.