Microsoft Releases New Version of Microsoft CRM

      Does your company wish to accomplish any of the following goals?

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Increase sales success by shortening the sales cycle and improving close rates.

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Deliver efficient, consistent customer service.

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Make informed, agile decisions using reports that forecast sales, measure business activity, and identify trends, problems, and opportunities.

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Share information between your sales and customer service departments.

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Integrate your Customer database with MS-Office including Outlook email and calendar, or with other business systems.

     About a year ago, Microsoft Business Solutions released its initial version of a CRM (Customer Relationship Management) product.  Early this year, version 1.2 was released.  This release builds on the 1.0 release by adding improved usability and performance.  This version improves the development toolset available to customize the product and adds support for Microsoft Windows Server 2003, Microsoft Exchange Server 2003, Microsoft Office 2003, and Microsoft Small Business Server. 

     Some of the other major enhancements included with version 1.2 include:

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Improvement of the performance of the product by up to 25 percent.  The Microsoft CRM for Outlook client performance both online and offline has seen up to 100 percent improvement.

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Leveraging Crystal Reports version 9, a solution built entirely for the .Net platform.  Reporting performance has been greatly increased for running large reporting data sets.

     Implementation of new Fast Sync technology enabling synchronization between Microsoft Outlook and Microsoft CRM without syncing with the mail server.  This approach enables faster synchronization.

     Microsoft CRM comes in four major modules: Sales Standard, Sales Professional, Customer Service Standard, and Customer Service Professional.  There are also suites available to get both modules together at a discounted price.  The Professional version adds features such as workflow which allows the setup of rules to automate the selling cycle and business processes.

     Microsoft CRM enables your company to improve both the management of and operations of the customer service and sales functions.  Managers will value using Crystal Reports to analyze sales and customer service information.  Your sales team will benefit from the use of a centralized database containing information such as opportunities, and communication with customers. They will also appreciate the ability to automate steps in the sales cycle.  Your customer service team will be able to manage cases from creation through resolution and enjoy the ability to share a common knowledgebase.  Because you can add user definable tabs and fields to many of the screens, both groups will find the system to be intuitive and hence be more apt to use it consistently.

     For more information and to schedule a demonstration, call Amy Augustyn at 216-823-1800 ext 100.

                                                                     

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