Microsoft CRM Version 3.0 On the Way

    Microsoft will release a new version of its CRM software around the end of this year. With the new version will come a special edition for small business and a subscription-based license for hosting services.

  The software will come with two new modules: one to automate the management of direct marketing campaigns, and one to manage complex personnel and resource scheduling requests. Microsoft says ”We want to be the easiest-to-use CRM system on the market place”. Other additions pledged in 3.0 include increased support for the development of specialized applications for niche markets to be used with the CRM system. The package has expanded customization alternatives for use with specific business processes.