Microsoft CRM 3.0 Customer Relationship Management
Although you would think it to be one of the easier
tasks, the hardest part of an implementation of a CRM solution in an
organization is to get users to input data in a consistent and timely
manner. Microsoft Dynamics CRM 3.0 addresses this problem and is an
ideal solution for many companies because of its familiar interface, and
its ability to customize field labels to use terminology specific to
Microsoft CRM seamlessly integrates with Microsoft
Outlook and the rest of the Microsoft Office family. Users are familiar
with the Outlook-based interface and can start using CRM almost
immediately. Users can enter information into the CRM just like they
would any other contact, task, or appointment in Outlook, and with one
mouse click, transfer the data into CRM.
Microsoft CRM is built to be customized to work the
way your business already works through personalized work environments,
renaming of any predefined system element, and the ability to define
relationships across custom and predefined elements. A user is able to
customize his or her folders and workspace to fit their needs for their
particular job and place them into a format that makes sense to them.
New to version 3.0 is the ability to establish links
between customers through both predefined fields and custom fields to
ensure that information can be located quickly.
If you have any questions or are interested in
Microsoft Dynamics CRM 3.0, please call us and we will be happy to
discuss the product in more detail.