Tech Tips To Make You An Expert Problem Solver
Set File Error
If a user receives an “Unable to Create Screen Set File”
error while attempting to run certain reports to the screen the problem
is that there are too many SCREEN??.TMP files.
These SCREEN??.TMP files are created whenever a report is printed
to screen and they should be deleted automatically as the user closes
the report on the screen. However,
they occasionally are not deleted due to a system error and remain in
the Macola company data directory.
Eventually if the directory contains 99 of these files, Macola
will not be able to generate any reports to the screen and will return
the error. The solution to
this problem is to periodically check the Macola company data directory
and delete any SCREEN??.TMP files that exist through Windows Explorer.
If the SCREEN??.TMP is currently being used, Windows will return
a message that the file cannot be deleted and you should move on to the
next file. Be very careful
that you only delete the SCREEN??.TMP files and not any other files.
using Macola’s Price Code table there is often a question about which
price is used when two price codes with the same criteria have
overlapping dates. The
answer is that the price code with the earlier start date will be used
if the order date is before the end date of the price code.
the Macola Support Department began using e-Synergy for tracking and
managing all support activity. Support information on Macola's technical
support web site will be transitioned over to the new platform. Soon you will have access to current support information via
the e-Synergy customer portal to
track the progress of open issues.
You will be able to see where it is, who’s working on it and
whether it has been resolved. You
will also be able to see other issues by product.
e-Synergy permits this access anywhere, anytime.