Beachwood Systems Consulting, Inc. has been working
with Customer Relationship Management systems like GoldMine from
FrontRange and MS CRM from Microsoft since 1992.
Let our expertise work for you in planning,
implementing and supporting your customer-facing organization.
Beachwood Systems can help you with Needs
Analysis, Implementation, Training, On-going Support and Assessment
Purchasing a new system is a minimum five year
Identifying your important business
processes and implementing a system well-suited to handling those
processes is critical.
The right decisions will make everyone’s
The wrong path will not.
To ensure good decision making, preparing
solid needs analysis is a must.
Beachwood Systems can serve in an
independent and objective role to interview key managers and users,
review the system in use, and prepare a needs analysis.
The resulting requirements can be matched to
GoldMine, Microsoft CRM or any other vendors’ software you are
This approach makes the decision making
process substantially easier when considering dozens of inter-related
Solid needs analysis is the foundation to
all successful systems projects.
The value of this process cannot be
Implementing an enterprise wide solution requires a
great deal of time and effort from many people with functional expertise
within the client company as well as from outside experts of the
software. Here are the key points of the Beachwood Systems'
implementation approach refined with 20 plus years of experience.
Committed management willing to dedicate resources
to the project
A strong internal Project Manager to keep the
project on track
The internal System Administrator identified up
Implementation Team made up of end users
Develop project task plan with responsibilities
Goals and outcomes defined for the project
Design the end result before starting
Incorporate business process reengineering
Identify performance measures
Set up conference room pilot with company test
Conduct classroom training
Verify converted data extensively
On-site assistance after going live
When the above points are followed, the implementation
will be a success.
Thorough and timely training is a critical element
to a successful system implementation.
Please see our
page for more information.
One criteria we measure ourselves by is the
responsiveness of our support.
If you have a problem, whether a basic
reporting issue, software bug or your system is down, we are going to be
there for you, not only during the day, but at night and weekends too if
you select the emergency pager option on a support plan.
Urgent phone calls are returned promptly
during the workday. You are the customer, we are the service
provider, and we never forget that.
Support is more than just solving problems; it's
looking at your operation on a continuing basis and providing
recommendations as to how you can get more and more out of the software.
Your business is constantly changing to meet market demands and we will
be there to help you adapt and prosper. Please see the
Options page for additional
Focus on your core competencies. If you believe
your people can be more productive by focusing on your business rather
than learning the nuts and bolts underlying your CRM system, you may
want to consider outsourcing complete system administration to Beachwood
Systems. It takes time, effort, training, and mistakes for an
internal employee to learn to administer a CRM system well, maintain
system users and security, modify codes to accommodate changes in
customer demands, create reports, and answer detailed questions on
functionality. There have been countless cases of companies
getting someone up-to-speed in this specialized role, only to see them
move on and have to start over. For less than the cost of an
employee, Beachwood Systems can completely administer your system with
highly experienced professionals.
Beachwood Systems also offers an assessment
An assessment provides an unbiased look at
how your organization uses your existing CRM system to support your
business and recommends improvements to further leverage your software
and training investment.
This formalized approach is recommended for
any organization of any size.
Revisiting and rediscovering your business
processes and the systems that support them is a healthy business