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Total Support

Beachwood Systems offers two usage based Macola support plans for nominal amounts.  Benefits of being on one of these support plans include:

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Promised call-back response times

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Discounted normal and after-hours rate

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A set amount of support time included each month

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No-charge for the first thirty minutes of travel time

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Remote monitoring and support

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Discounts for training classes

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Detailed Billing

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Option for unlimited phone support

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Option for night and weekend emergency pager access

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Option for fixed fee blanket support

 

For the proactive company that wants to not only have the problems corrected but to also systematically improve their business through better use of the software and its applications, other components have been included in the support plans.

 
bulletScheduled on-site visits
bulletSemi-annual planning and review sessions

Improvements are often done on a project basis. This work can be performed at a fixed fee amount with the project being described in an engagement letter.  Call us today for more details of how Beachwood Systems can provide Total Support for your Macola system.

 

 

                                                                     

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